If you have any questions or concerns, please send us a message, we are always ready and happy to help. Pacific aquatica offers 100% damaged on arrival protection at no additional cost to the customer. Please send us a message if your driftwood arrives damaged within 24 hours after reusing the driftwood. Just send us a photo of the damaged driftwood and we will replace, refund, or provide you with our store credit. Please send us a message with your order number if you have any problems with your order.