Model: gabled - solid / high. Sizes & dimensions: medium (5lbs - 24lbs), large (25lbs - 49lbs), x large (50lbs - 109lbs) - the dimension details are displayed in the third photo. Jotun wood dye wax options based on water: walnut, white, grey, black, natural, palisander / color details are shown in the fourth photo. Cushion &tent fabric colors: s1 - s5 / color details are displayed in the fourth photo.Spare parts available: cushion and set of tents, wooden frames/boards, acrylic glasses, hardware. Upgrades available: dye acrylic glass (additional fees apply). Wlo wood offers your pets a comfortable bedding space with high comfort standards with cushion made by non-toxic materials. Wlo wood products are made in the natural state of smooth wood materials.
All parts are locked together to ensure total stability. Wlo wood products are designed as an alternative to metal cases and product designs are registered worldwide (wipo-dm/208957). Wlo wood fits perfectly into interior decoration thanks to rich color and model options.
Wlo wood is made of certified anti-allergic fabric materials, which are easy to wash and clean and also do not contain harmful chemicals. Wlo wood quality and customer satisfaction has been approved with more than 1000 5-star customer reviews. Wlo wooden products are under warranty of spare parts of support for life (variable costs may apply).
The main goal of wlo wood design is to create a robust product, more economical, easy to clean and lightweight. Please check the wider product catalog from the link below while choosing colors and models. We support you in the selection of products under the direction of our customer service. Please contact us our response time is within 12 hours at the latest. Please read our exchange and return policy at the end of the announcement before you buy.Wlo wood products do not work exactly like a metal case. We do not guarantee the prevention of attempts to escape pets. The product is sent as disassembled and the instruction is digitally accessible with the qr code in the box. This process usually takes between 20 and 50 minutes (may vary depending on the model). Order processing times may vary depending on the model and colour. We usually ship within 3 to 9 business days (may change). Shipping usually takes 3 to 6 days worldwide (may change). Wlo wood products are generally not subject to customs inspections, but country customs rules vary considerably. Wlo wood is not responsible for any additional customs charges that may occur outside the United States.
There may be slight differences in colour due to the wooden structure and painting technique. Wlo wood cannot be held responsible for this situation. Wlo wood applies the exchange and return policy that has been identified and announced to ensure satisfaction.Wlo wood cannot be held responsible for any dispute arising therefrom. Wlo wood has a solution-oriented customer service structure. In such situations as we encounter, our rules of the house are predetermined. We work hard to satisfy our customers as we can see in our comments.
We look forward to offering the best solution online with our capabilities and strength. Based on our experience, we can summarize the exchange and refund requests as follows.Services that you can use for free,. Claim-1: article arrived with damage to the cargo / wlo wood request: please provide part codes or photos / solution: the damaged part(s) will be returned free of charge. Claim-2: the product box contains missing or defective parts / wlo wood request: please provide part codes or photos / solution: the missing or defective parts will be returned free of charge.
Claim-3: My order lost during shipping / wlo wood investigation: let us know / solution: we will try to resolve the situation by contacting the shipping company immediately. If this situation is not resolved within 10 business days, we will propose two options.
Complete refund or return the product with the emergency code. Services that you can use for non-free services,. Claim-4: the size or model of the product is not exactly what I want / wlo wood inquiry: please inform us / solution: we share all the detailed dimensions of the product and color options in our list photos. In accordance with our hygiene rules, you can only send your exchange request if the box is not open. You can return the product to our warehouse by paying only shipping costs (approximately $39 to $89).
Claim-5: My dog damaged the house I need spare parts / wlo wood investigation: please provide part codes or photos / solution: damaged parts will be returned from our warehouse with lower fees. Claim 6: I broke the product during assembly. I need the broken part(s) / wlo wood request: Please provide part codes or photos / solution: wlo the responsibility of wlo wood continues until the product is assembled in your home.
We will immediately send the broken part (smaller parts with only shipping costs) with lower costs. Claim-7: Can I add additional cushions or tent to my order / wlo wood request: please inform us / solution: you can order additional parts by updating your order with our lower spare parts prices.This will save your budget extra shipping costs. Situations in which we cannot accept returns,. Claim-8: I placed an order, but however the circumstances have now changed, so I want to return it / result: we can accept returns within 48 hours of your order. As our products are custom made, we usually start making your order within 24 hours. In this case, we are not in a position to make a refund. Claim-9: the color of the product did not match my furniture.
I want to return it / result: according to our sales data, our wood colors correspond to the shade of product photos as close as 98.4%. We have published all the detailed color options in the lists also you can check the photos from our customers as well. However, in some cases, there may be differences in colour shade due to the structure of the wood and our hand-made painting technique. As you will understand, it is almost impossible for us to match the same shades of color with the furniture in your home. Even differences in light source in photos can make the product color completely different.
For this reason, we cannot accept a refund due to color differences, unless there is a very distinct color difference with the product images we have listed. Claim-10: My order is during shipping at this time, but for some reason I want to return it / result: in this case, after waiting for your parcel to arrive, you can return the product with the national shipping costs (it can $39 to $89). So we cannot accept free returns. Claim-11: I have completed the assembly of the product, I want to return the article because it is larger/smaller than I expected.
Result: Since we share the detailed dimensions of all our products, we expect you to make the right choice before you buy. In this case, we can only send a second product of the right size at a special discount rate for you.We cannot accept returns because of our hygiene rules. Claims-12: I have completed the assembly of the product, I want to return it or exchange it with another model I want / result: due to our hygiene rules, we cannot accept returns in this case. We expect you to contact us if you are not sure before buying so that you can choose the right product with our experience. Claim-13: the product is not robust enough, my dog broke it and I want to come back / result: the robustness of our products has been tested several times before they were placed on the market. The materials we use meet all the robustness requirements of a wooden box/house.
Our products have success stories that are evident in customer reviews. In this case, we may think that there is a problem caused by assembly errors, but if the assembly is done correctly but the robustness does not meet your expectations, we cannot make a refund. Claims-14: the product is not beautiful / I do not like it, I want to return it / result: we cannot accept returns because we expect you to evaluate this situation before buying. Claim-15: I have finished the assembly of the product but some screws are loosened and the product is not robust enough, I want to return it / result: all our products are delivered as disassembled. As stated in our explanations, the correct installation is the responsibility of the customers.We cannot accept returns due to installation errors. Claim-16: The quality of the paint and wood of the product is not what I expected. I want to return it / result: we provide the details of the materials of our products with our photos. For this reason, expectations can vary with each purchase.
We cannot accept returns because we trust the quality of our products. There may also be controversial situations, but we generally ensure that we support clients with referral. Claim-17: My dog has just come out of the deviation of the model I have chosen, I want to return it / result: we can solve this situation with the provision of additional parts.
However, since we cannot predict your dog's behavior. We expect you to choose a fully closed model that will suit your dog's behaviour.Since we do not sell used products because of our hygiene rules, we cannot accept returns in this situation.