Vip customer service especially conu for our pet owners. As soon as you place the order with us, our highly qualified team of professional designers and programmer will show you that the way the final product will look like all the different customizations and variations you have chosen as for example. (walnut wood with door colors and cushion cover) to have a better understanding of the product's insights and overall design. After that, if you approve your product, we will start the manufacturing process. We have to find the best quality wood, fabrics and sometimes it takes a few days to search and find good quality materials.
Since then, everything is handmade in our garage, we offer a wide range of customizations in our product. We use one of the finest cotton fibres that is grown exclusively in India. The product will be sent to you disassembled. Generally, it takes 20 - 30 minutes to assemble the product. It usually takes 4 to 5 business days for your order to be delivered to your door after shipping from our warehouse.
As, from the customer's point of view, we know how important it is to deliver your orders on time, so, for that, we always provide you with your shipping tracking identification number through which you can track your order at any time and anywhere, i. We will provide customs with all the necessary documents and files, so you don't have to worry about that. As we all know that the customer is the king of the market, so we will make sure that if our customers are not satisfied with our product then they can simply return the product with our free return shipping. After returning the product, you will get the full refund on the same day.